What is Virtual Reality and Its Benefit for Your Business.

Updated: Jul 20, 2020

  • Virtual Reality or VR is a term used to describe a computer-generated three-dimensional environment that can be explored and interacted with us.

  • Virtual Reality Training already used in sales & retail training, health, safety, and engineering.

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Virtual Reality or VR is a computer-simulated technology where users feel immersed in a virtual world. Using a VR headset, a user can experience all five senses to create an interactive virtual world.

Unlike traditional user interfaces, VR places the user inside an experience. In VR, users are immersed and able to interact with 3D worlds. Instead of viewing a video screen locked in front of us, we can look up and down, right and left, and turn our body just like in real life. VR transforms us to a new location, and our mind almost cannot differentiate between a virtual world and a real world. What we do in the virtual world will be translated into something that we can do in real life. That makes VR as a powerful tool for learning.

See the video below to get detailed information about VR and its history.

Use Cases of Virtual Reality and Augmented Reality in Training.

Sales & Retail Training:

When a retail company hires a new employee, they may need that person on the sales floor as soon as possible. One way to achieve a quick onboarding experience is through the use of virtual reality (VR). This technology creates realistic workplace experiences, allowing employees to train without disrupting the workflow or customer interactions.

  • Step of the Call for Sales-person: It is not easy to deal with retailers, especially new employees who did not have any experience going into the field. With VR, we can record all possible scenarios that might happen on the field using VR Camera, and new employees can interact with these situations just like in real life.

  • Shortening Onboarding Process: For stores that require short term employees or quick training sessions, VR provides these businesses with a chance to teach these individuals without using large amounts of time. Some situations cannot be recreated over and over again for the sake of training. For example, Black Friday in the US or Lebaran discount during the end of Ramadan in Indonesia. Where hundreds or even thousands of people flock into the store and create chaos and confusion among inexperienced new employees. We can shoot the real situation once using VR cameras, and this can be recreated repeatedly for new employees.

  • Preparing for the worst: Robberies, natural disasters, and angry customers are not situations usually happen during an employee’s training. However, VR can help prepare individuals for these scenarios without placing them in dangerous situations. The knowledge and practice will be useful should any of these incidents occur in the real world.

  • Empathy Training for Employee: Angry customers can be frustrating for our employees, but we do not know what happens inside customers' minds. They might have sick parents waiting for them at the doctor's. They might have financial difficulties that need to overcome or an emergency that we see on the surfaces. Employees must stay calm and say the right thing to help the customer and avoid escalations. VR training helped employees feel more confident and prepared in difficult customer situations. It also helped employees understand the cause of the customer's frustration and build empathy to provide better service.

Health :

  • COVID-19 patient treatment: The Pandemic is something new to all medical practitioners. For new doctors and volunteers. We can recreate the situation in handling patients in VR. VR is ideal for preparing healthcare workers for high-risk environments without exposing them to real-world risks.

  • COVID-19 prevention: Now that COVID-19 is fresh on everyone’s mind, one tends to keep in mind the hygienic basics. However, over time, these habits will wane, resulting in increased infection risk in the company. Regular re-training in VR of key personnel will be required to mitigate this risk.

Operation Excellence & Safety :

  • Safety Training in The Oil Rig: Oil and gas fields are usually located in places that are difficult to reach – in deserts or open sea. To get there, companies use helicopters or motorboats. Once we get there, we usually have to stay for days, as the return transfer may not be available immediately. With the help of the virtual reality, we can hold practical training on its premises without actually ferrying the trainees to the rig and exposing them to the risk.

  • Fire Safety: Fire Training currently is performed using classroom training, or best case using a real fire extinguisher. The former only provides a theoretical introduction into how to fight fires, while the latter is difficult to scale (each training would empty at least one fire extinguisher). Using VR, we can simulate a multitude of scenarios, train people to cope with stressful situations, and provide valuable insights to the trainers.

Virtual Reality for Fire Safety Training.

  • Operating Forklift: The use of simulators as a training tool is well known for the airline industry. It can be used for other industries too, like the supply chain industry. Virtual reality adds an extra dimension to forklift simulator training, immersing the user in a realistic and challenging environment: no training liabilities or damage to worry. New operators can make their first mistakes in simulation, and seasoned operators can get refreshed on best practices with zero risks.

Engineering :

  • Engine maintenance : The task of keeping an engine in safe operating condition requires not only intense training for crew and mechanics but compliance with a long list of specific rules. Practice using a real engine, while effective, this portion of the training can be costly and dangerous. VR enables the engineer to disassemble and assemble any machine without any risk of damaging one. It is also scalable without depending on the number of engines available at the workshop or training center.

  • Location Inspection: Every employee has to get familiar with all the company's locations, but not everybody has the opportunities to visit all locations that their company has. VR will enable employees to prepare a visit before actually going into real locations.

  • Factory Visit: A factory might be closed to employees from other departments, but with VR, employees from another area can go to location every time they need it. For instance, a business development department can go to the factory location in different cities that are restricted to them in real life, enabling them to create a business proposal for a partner with a better understanding of each location.

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